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STANDARD 3                         Decision Making and Choice

 

This policy recognises that each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of their daily life in relation to the services they receive.

 

Dandenong Valley Job Support Inc. will ensure that:

 

Ø  Consumers make their own decisions and choices throughout their involvement in their DVJS program.  DVJS realises that it is the consumer?s life and future and respects that consumers have the right to live the lives they wish to lead.  The service will try to help consumers achieve their goals by developing an Employment Pathway Plan (EPP) with them that?s designed to meet their needs and goals.

 

Ø  Consumers are encouraged to use independent advocates whenever necessary.

 

Ø  Consumers are welcome to request a case manager of their choice (if that case manager has caseload vacancies).

 

Ø  Staff are offered training & support in how to encourage, support and increase the participation of consumers in their decision making process.

 

Ø  There are clearly defined mechanisms for consumer input into how the service operates, such as consumer newsletters that request their input for events that are happening at DVJS and to vote for their representatives on the Committee of Management.

 

Ø  A consumer survey is sent to all active consumers once every 12 months requesting their input about the service they are / are not receiving. This information is used to make improvements to service delivery.

 

Ø  Consumers are given appropriate support and information to help them make informed decisions about anything that involves, or may involve, the service they receive at DVJS. 

 

Ø  When a consumer chooses employment in an area that is beyond their ability, every effort will be made to find employment that is closely related to that industry or at a level that is at the consumers level of ability.

 

Ø  Consumers are presented job opportunities that they may not have considered in their EPP.  They are given all information about the prospective work but are not obligated to accept the position.  Consumers are not forced to accept work that they do not want to do.

 

Ø  Consumers may refuse job opportunities without risk of losing program.  However, once job opportunities are declined that match the consumers EPP, a formal review will take place to seek clarification about the consumers needs/ interests etc.

 

Ø  Consumers are encouraged to use no-obligation work experience for them to trial a job before making a decision about accepting/ not accepting it.

 

Ø  DVJS Committee of Management (COM) respects and values the consumer?s input about the way the service should operate by having consumer representation within its management group.

 

Ø  Minutes of all COM meetings are recorded and kept on file.  They are readily available to consumers upon request.

 

Ø  The consumers right to make their own decision will always be upheld unless it was evident that their decision would clearly place; themselves, DVJS or the workplace at risk.  At which time the complaints process would proceed, until the matter had been resolved (refer complaints section).